Secure Your Wedding Date!!

Important Notes:

• All deposits act as reservation fees and are non-refundable and non-transferable.
• We only accept two bookings per wedding date to ensure dedicated service.
• Bookings must correspond to your actual wedding date for fairness to all clients.
• If you are leaving for a destination wedding please ensure you discuss this at the time of booking.
• Stationery is sent 2 weeks before wedding date

Final Payments

• Final payment must be made no later than 6 weeks before your booked date, as stated on your invoice.
• Payments not received within 24 hours of the deadline will result in automatic cancellation of your order.
• Cancellations after the 6-week deadline are non-refundable.
• In the rare event that Ems Stationery Studio must cancel your order, a full refund, including your deposit, will be issued.

Personalisation Process

After booking, you'll receive everything needed to finalise your order, including:

1. A copy of our Terms & Policies.
2. A payment receipt, with your 6-week deadline noted.
3. A personalisation form to complete and return by the specified date.

Important Deadlines

• Information Submission: All final details must be submitted 6 to 8 weeks before your booked date.
• It is the customer's responsibility to provide this information by the given deadline. Mark it in your diary!
• Orders not finalised by 6pm on the deadline date will be cancelled, as we require sufficient time to complete your order.
• Cancellations made after the 6 week deadline date are non refundable.

Proof Approval & Printing

• Please thoroughly review your proof copy before approving it for print. Double-check all names, dates, and locations, as we are unable to take responsibility for errors once the proof is approved.
• If errors are discovered after approval, any reprint will be charged at the full item cost, including any price changes if the original purchase was on sale.
• We do not retain templates once your draft is printed, meaning reorders may not be possible.