Wedding Stationery T&C

WEDDING BOOKINGS- Two options.

Option 1: Buy Now

Need your stationery quickly? Skip the reservation process and Buy Now with a 7-day turnaround time.

How It Works:

  • Personalise your stationery directly via our website.
  • If you require a small tweak that's not available online, please email us directly with your order number and request.
  • Please ensure all details are 100% correct before submitting your order, including spelling, dates, and names, as no proofs will be provided.

Important Notes:

  • No Proofs: Your design will be printed exactly as submitted.
  • Finalised Orders Only: Due to the fast turnaround, edits after placing your order cannot be guaranteed.
  • Quality Printing: All products are printed on our high-quality card stock to ensure beautiful results.

Helpful Tip:
Double-check everything carefully before submitting — mistakes cannot be fixed once printed.

Ready to go? Place your order today!

 

Option 2: Securing Your Date

If you're not quite ready to finalise your wedding stationery design but want to secure your date, you can do so with a £100 deposit, which will be credited towards your final total.

Important Notes:

  • All deposits act as reservation fees and are non-refundable and non-transferable.
  • We only accept two bookings per wedding date to ensure dedicated service.
  • Bookings must correspond to your actual wedding date for fairness to all clients.
  • If you are leaving for a destination wedding please ensure you discuss this at the time of booking.
  • Stationery is sent 2 weeks before wedding date

Final Payments

  • Final payment must be made no later than 6 weeks before your booked date, as stated on your invoice.
  • Payments not received within 24 hours of the deadline will result in automatic cancellation of your order.
  • Cancellations after the 6-week deadline are non-refundable.
  • In the rare event that Ems Stationery Studio must cancel your order, a full refund, including your deposit, will be issued.

Personalisation Process

After booking, you'll receive everything needed to finalise your order, including:

  1. A copy of our Terms & Policies.
  2. A payment receipt, with your 6-week deadline noted.
  3. A personalisation form to complete and return by the specified date.

Important Deadlines

  • Information Submission: All final details must be submitted 6 to 8 weeks before your booked date.
  • It is the customer's responsibility to provide this information by the given deadline. Mark it in your diary!
  • Orders not finalised by 6pm on the deadline date will be cancelled, as we require sufficient time to complete your order.
  • Cancellations made after the 6 week deadline date are non refundable.

Proof Approval & Printing

  • Please thoroughly review your proof copy before approving it for print. Double-check all names, dates, and locations, as we are unable to take responsibility for errors once the proof is approved.
  • If errors are discovered after approval, any reprint will be charged at the full item cost, including any price changes if the original purchase was on sale.
  • We do not retain templates once your draft is printed, meaning reorders may not be possible.

Payment Plans

We are pleased to offer a payment plan for orders over £400 to help you manage your budget.

How It Works:

  • Please select the payment plan box when paying your deposit and we will be in touch.
  • The remaining balance can be split into up to 3 equal instalments.
  • All payments must be completed no later than 6 weeks before your wedding date.

Important Notes:

  • Your order will not be processed or dispatched until the full balance has been paid.
  • Late or missed payments may result in the cancellation of your order and loss of your deposit.
  • If you'd like to settle the full balance early, please get in touch, and we’ll be happy to assist.

If you'd like to set up a payment plan, please let us know when placing your order.

 

For all other T&C's please view here